Frequently Asked Questions

Got a question? See below for frequently asked questions regarding Command™ products, common uses and surfaces, and our troubleshooting guide.

Product Information and Use


Climate and Temperature

Trouble Shooting

  • A: Simply heat up the base plate with a hair dryer to soften the adhesive. Then use dental floss to gently cut through the foam to remove the hook or hanger from the surface. Stretch or peel off the remaining adhesive.

  • A: Ensure that you have left at least one-hour before you hang your picture frame. Once you have positioned the frame in initial application, we always recommend that you remove the frame from the wall (grab frame at the bottom and peel off surface).

    Once the frame is taken down, then make sure you press firmly on all the strips again for 30 seconds to ensure they are firmly in place (i.e. press on strips on the wall and on the back of the frame).
    Wait one hour before rehanging picture (to allow the adhesive to bond), and when doing so, listen for the 'click' to ensure the strips are 'locked' in place.

  • Ensure strips have been separated along perforations before pairing together.
    Ensure you have pushed each set of strips firmly through the frame for 30 seconds when first applied.
    For further infornation please contact our customer information centre on 0800 1218692.

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